Cleaning Manager- Tsebo GroupTsebo Group
Location; Cape Town, Western Cape
Job Type; Contract
Job description
We are currently seeking a Cleaning Manager within the healthcare industry based in the Milnerton area. The role will oversee the daily workings of the organization operations, mainly one sites.
Responsibilities;
- Take full responsibility and management of your site,
- Act with utmost urgency when attending to any client request and do so pro-actively,
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to,
- Output based contracts must be managed efficiently,
- Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions,
- Ensure work schedules/job cards are in place for each position and relevant to site,
- Ensure consistently high service standards are maintained for all services in scope with regular inspections,
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing,
- Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts,
- Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times,
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation,
- Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required,
- Effective use and updating of electronic application/tools issued by the company,
- Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you,
- The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.
Qualifications;
- Relevant operations and people management experience,
- Minimum of 5 years’ experience in a similar environment on middle management level,
- Experience in the healthcare industry is highly advantageous,
- Experience in managing or overseeing large compliments of people,
- Understand cleaning principles and knowledge of company policies and procedures,
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s,
- Strong people skills and knowledge or Industrial relations.
