Trace Agent Mr Price Money- Mr Price Group
Location; South Africa
Job type; Full-time
Job Descriptions;
To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing
Responsibilities
- To tracing
- To effectively managing assigned cases for debtor profiling Utilizing a wide range of search engines, tools, and support services to optimise right party contact Tracing, locating and contacting absconded and delinquent customers to collect on arears Assertively handle calls to difficult debtors to ensure that all promise to pay (PTP) are honored Ensure quality of work is in line with service level agreements (SLA's) Maintaining strict compliance with all applicable laws and regulations governing debt collection practices Updating Personal Information: Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts
- To conducting thorough and accurate debtor research and ensuring proper case preparation for contacting the right party
Qualifications:
- Grade 12
- A minimum of 6 - 12 months Experience in Collections/Recoveries
- Recoveries Tracing Tools (TU direct, XDS etc.) experience (advantageous)
- Computer Literate (MS Office) an intermediate level
- Excellent written and verbal communication skills
- Self-motivated and target driven
- Problem-solving skills
- Persuasive / influencing skills
- High degree of accuracy
- Knowledge and Understanding of Collections Processes; Financial Services; POPI Act; National Credit Act (NCA); Debt Collections Act
- Night shift Trace Agents working hours: 11h30 - 20h30 (must have own reliable transport)
